Cookie Privacy Policy

What are cookies?

A cookie is a small text file that is sent to your computer and stored on your machine. This allows Exceptional Children to collect anonymous data and analyse how the site is being used in order to optimise and enhance the best customer service.

We collect this information to help understand 'visitors' browsing habits on our sites and to further deliver more user-friendly online services.

Use of cookies

We may use information obtained about you from cookies (files which are sent to us by your computer or other access device) which we can access when you visit our Site in future.

We do this to allow us to identify users and personalise the Sites wherever possible. The cookies store small pieces of information about our visitors. This means that on future visits to our Sites, we can identify past users and provide additional functionality.

What they do not hold?

Our cookies do not hold and personal data such as:

Your name
Phone number
Email address
Mailing address
Bank account details
Credit Card details

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer's instructions by clicking "Help" in your browser menu. Further information on deleting or controlling cookies is available at: https://www.aboutcookies.org/.

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Sites.

When you visit our Sites, we may also log your IP address, a unique identifier for your computer or other access device.

On our website we use Google Analytics to measure and analyse information regarding visits to our Sites. We also use the services of Google in order to increase the efficiency of our Sites.

Why we use Cookies?

We compile reports on web activity such as the number of visitors and the pages they visit. This action ensures that the content we provide is accessible, relevant and of interest to visitors.

We may temporarily store information which you enter to deliver services more efficiently. This information is not used for any other means.

Types of Cookies used

Essential Cookies (Session)

An 'essential cookie' is the most common used and for example is used in the 'shopping cart' functionality where it helps to save items as you progress through a site and are not forgotten when you reach the 'checkout'. These cookies are deleted when you leave the site.

Non-Essential Cookies (Persistent Cookies)

Another example of common practice is authentication, this remembers your 'log-in' details when re-visiting a website. Other possible features include language selection, menu preferences, internal site bookmarks or favourites, amongst many others.

Web Analytics

Our Sites are enabled with web analytics tags such as Google Analytics, these allow Exceptional Children to measure the performance of our Sites. We only use trusted web analytics platforms that provide a statistical insight into interaction and behaviours of visitors.

The information gathered by the cookies, which are dropped on to your machine on our behalf, are transmitted to a Secure Server and fed into the Analytics packages. This software is used to provide information about our Sites usage which in turn enables Exceptional Children to enhance your website experience.

Google's own privacy policy can be found here.

Further information about cookies

Please find links to independent websites which hold information you may be interested in.

https://www.allaboutcookies.org
https://www.aboutcookies.org
https://www.ico.org.uk